Q. Is my appointment time when my vehicle will be serviced?
A. Not necessarily. Unless your appointment is specifically scheduled as a
"wait" appointment, the time is reserved for you to meet with your Service
Advisor to discuss your vehicle's concerns and needs. If you have a specific
time requirement for when your vehicle must be ready, please inform your
Service Advisor in advance.
Q. Can I wait while my vehicle is being serviced?
A. We're happy to accommodate "wait" appointments for services
expected to take one hour or less. For longer repairs, we recommend leaving the
vehicle with us to ensure timely completion. If you are scheduled for a "wait"
appointment, please arrive on time so we can keep your visit as efficient as
possible.
Q. If I need to wait and the service takes more than an hour, can I get a ride
to local shops?
A. Absolutely! We're happy to provide a courtesy ride to the Village of Merrick
Park and pick you up.
Q. Do You Provide Rideshare Service?
A. Yes, we do. If you need a ride to work or home, please let us know when you
schedule your service appointment, and we'll make arrangements for you.
Q. Do you provide loaner cars?
A. Yes, loaner vehicles are available by appointment only due to limited
availability. Please remember to bring your driver's license, credit card, and
proof of insurance to streamline the process.
Q. What Are Your Service Hours?
A. Monday - Friday: 7:00 AM - 7:00 PM | Saturday: 8:00 AM -
5:00 PM
Q. Who do I call to make a Service Appointment?
A. You can call our Service Department and follow the prompts to schedule an
appointment at 305-204-0252.
Prefer to book online? Click here to schedule yourappointment at your convenience.
Q. Do I need an appointment if I have an emergency issue with my vehicle?
A. If your vehicle is not drivable, no appointment is required. However, please
do contact our Service Department to let us know the vehicle is en route. We'll
do everything we can to assist you and begin repairs as quickly as possible.
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